Shipping policy
Shipping Rates and Delivery Times
Orders of €49 or more
- Shipping cost: Free
- Processing time: 2–3 business days
- Estimated delivery time: 8–15 business days
Orders under €49
- Shipping cost: €4.90
- Processing time: 2–3 business days
- Estimated delivery time: 8–15 business days
Processing begins after your payment has been confirmed. Estimated delivery times begin from the date your order is dispatched and do not include weekends or public holidays.
Delivery times are estimates and may be affected by customs processing, carrier delays, incorrect address details, peak periods or circumstances beyond our reasonable control. Nothing in this policy limits your statutory consumer rights.
Shipping Methods and Costs
Standard shipping is free for orders of €49 or more. Orders under €49 are charged €4.90 for standard shipping.
Available delivery options and any applicable charges are displayed at checkout before you complete your purchase.
For deliveries outside the European Union, customs duties, import taxes or other local charges may apply. These charges, where applicable, are the responsibility of the customer.
How Can I Track My Order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Please allow some time for tracking updates to become available after dispatch. If your tracking information has not updated for an extended period, please contact us at hotdesirebusiness@gmail.com.
Can I Change My Delivery Address?
If your delivery address is incorrect, please contact us at hotdesirebusiness@gmail.com as soon as possible. We will do our best to update it before your order is dispatched.
Once an order has been dispatched, we may no longer be able to change the delivery address. Additional shipping costs caused by incorrect address details may apply.
What If My Order Arrives Damaged or Incorrect?
If your order arrives damaged, defective, incorrect or incomplete, please contact us at hotdesirebusiness@gmail.com as soon as possible.
Please include your order number and clear photos or videos of the issue so that we can investigate it and, where appropriate, arrange a replacement or refund.
Is My Package Discreet?
Yes. Orders are shipped in plain, discreet packaging with no indication of the products inside, helping to protect your privacy throughout delivery.
Delivery Delays
If we do not deliver your order within the agreed delivery period or, where no period has been agreed, within 30 calendar days, please contact us at hotdesirebusiness@gmail.com. We will work with you to resolve the delay in accordance with applicable law.