Refund policy

Returns & Refunds Policy

We accept return requests within 14 calendar days of the delivery of the last item in your order.

To request a return, please contact us at hotdesirebusiness@gmail.com before sending anything back. Include your order number and the reason for your request.

Return Conditions

Items must be returned in their original condition and packaging.

Lingerie must be unworn, unwashed and include all original tags and packaging.

For health and hygiene reasons, sealed intimate products cannot be returned once they have been opened or unsealed. This restriction does not affect your statutory rights if the product is defective, damaged, incorrect or not as described.

Customers may inspect products as reasonably necessary to determine their nature, characteristics and functionality. Where permitted by law, we may reduce a refund if an item has been used or handled beyond what is reasonably necessary for inspection.

Return Shipping Costs

For returns due to personal reasons, such as changing your mind, ordering the wrong size or no longer wanting the item, the customer is responsible for the return shipping costs.

We do not charge a restocking fee.

If an item is defective, damaged, incorrect or incomplete, we will provide an appropriate solution and cover the reasonable return shipping costs where applicable.

How to Return an Item

Do not send any product back without contacting us first. If your return is approved, we will provide the return instructions and the authorized return address.

Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible at hotdesirebusiness@gmail.com if you receive a damaged, defective, incorrect or incomplete item.

Please include your order number and clear photos or videos showing the issue. We may offer a replacement, repair or refund, depending on the circumstances and applicable law.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Where required by law, the original standard delivery cost will also be refunded. Additional costs paid for express or upgraded delivery are not refundable.

We may withhold the refund until we receive the returned item or receive reasonable proof that it has been sent back, whichever occurs first.

Order Cancellations

You may request cancellation by contacting us at hotdesirebusiness@gmail.com as soon as possible.

Orders may be cancelled before they are processed. Once an order has been processed or dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery under this policy.